💎 FLASH ROAMING – REFUND POLICY
🔹 1. Commitment to Customer Satisfaction
At Flash Roaming, we are committed to delivering reliable and high-quality eSIM services worldwide.
We strive to ensure that every customer enjoys seamless connectivity. However, due to the nature of digital products, specific refund conditions apply.
🔹 2. Digital Product Policy
eSIM plans are digital, non-physical, and non-returnable products.
Once an eSIM profile has been:
- Delivered
- Accessed
- Installed
- Or Activated
👉 It cannot be returned, reused, or resold.
Therefore, refunds are only granted under strict conditions outlined below.
🔹 3. Refund Eligibility
You may be eligible for a refund in the following cases:
✅ Delivery Failure
- The eSIM was not delivered to your registered email within the specified timeframe
✅ Technical Issue (Our Responsibility)
- The eSIM cannot be activated due to a system or provider error
- Our support team is unable to resolve the issue
✅ Incorrect Product Information
- The plan is incompatible with your device, and this was not clearly mentioned on our platform
🔹 4. Non-Refundable Cases
Refunds will NOT be issued under the following conditions:
❌ Device not compatible (when compatibility info was provided)
❌ Incorrect installation or user error
❌ Partial or full usage of the data plan
❌ Poor coverage in certain areas (network limitations)
❌ Change of mind after purchase
❌ Incorrect plan selection by the customer
🔹 5. Network Disclaimer
Flash Roaming relies on third-party telecom providers (e.g., Telna, Airalo, etc.).
👉 We do not guarantee:
- Full coverage in all regions
- Constant network speed or availability
Service quality may vary depending on:
- Location
- Device
- Local carrier conditions
🔹 6. Refund Request Process
To request a refund, you must:
- 📩 Contact our support team within 48 hours of purchase
- 🧾 Provide:
- Order number
- Registered email
- Description of the issue
- 🔧 Cooperate with troubleshooting if required
🔹 7. Refund Processing
- Approved refunds are processed within 5–10 business days
- Refunds will be issued via the original payment method
- Processing time may vary depending on your payment provider
🔹 8. Fraud & Abuse Protection
Flash Roaming reserves the right to:
- Refuse refund requests suspected of abuse or fraud
- Limit refunds for repeated claims
- Suspend accounts engaging in suspicious activities
🔹 9. Contact Us
For refund requests or assistance:
📧 jmconnectglobal@flashroaming.com